Remote customer service hiring
We place full-time remote customer service reps who work your hours, sit in your Slack all day, and cost roughly $1,000 to $1,400 a month. You meet three pre-vetted finalists inside five business days, interview them yourself, then hire and pay them directly. Hirevado charges one flat placement fee, and only if you decide to hire.
Maria S.
Customer Service Rep, HVAC
$6
per hour
E5
English
58
WPM
97%
Accuracy
Core skills
Every candidate you receive arrives in this format: vetting scores, verified skills, an intro video, and a written recruiter assessment. You know exactly who you are meeting before the first interview.
Serving businesses across the United States and Canada. Clear, neutral English your customers will not think twice about.
Client story
Read how he did itI went from working 70-hour weeks to actually taking vacations. Four remote hires changed everything.
PJ, owner of a Detroit cleaning company
The people
We screen for one role, and we screen hard for it. The side effect is that the people who clear our bar tend to be capable of considerably more than answering phones, and our clients find that out quickly.
Before we present them
From week one
Over time
In practice: reps we placed as CSRs now run the phones, the sales and the scheduling for cleaning companies turning over $2M a year. Others recruit and onboard cleaning staff for the businesses that hired them. One is now the General Manager of the company that hired them, having started at $6 an hour as an office assistant.
To be straight with you, none of that is automatic. The reps who grew into those roles were trained and developed by owners who invested in them. We hire for aptitude, attitude and a proven remote track record. Anything beyond the core role is something you build together.
Included with every hire
One flat fee, no hidden costs. Every hire arrives with the systems and support that make it stick.
Full-time reps starting around $1,000 per month, hired and paid directly by you. No middleman fees and no percentage cuts on their wages, ever.
A structured playbook with SOPs, escalation protocols, QA checklists, and training templates, so week one is a process instead of an improvisation.
On the $2,499 plan, your first 30 days include a daily hour of direct founder access, for you and not your rep, to troubleshoot onboarding and build a remote team that lasts.
Sourced from the Philippines, Latin America, and South Africa, and screened specifically for clear, professional, customer-ready English.
Pricing
One flat fee per hire. No percentage cuts and no hidden costs. You only pay when you find a rep you are genuinely excited to bring onto your team.
$8,000 to $15,000 with traditional agencies
$1,499
90 days of unlimited replacements. One-time placement fee. Your rep is paid directly by you, typically $1,000 to $1,400 a month for full-time work.
Not the right fit? We replace them, no questions asked.
$8,000 to $15,000 with traditional agencies
$2,499
180 days of unlimited replacements. One-time placement fee. Your rep is paid directly by you, typically $1,000 to $1,400 a month for full-time work.
Not the right fit? We replace them, no questions asked.
Building a whole CS team?
Hiring five or more reps? Let us talk volume pricing and dedicated sourcing.
Our process
We do one thing: find exceptional customer service representatives for businesses in the US and Canada. Here is the process, start to finish.
Are you fielding inbound calls for a home service business, or managing a SaaS support queue? We learn your customer profile, call volume, and the service standard you hold your team to.
Every candidate passes a five-stage screen: English fluency, empathy testing, technical aptitude, live communication drills, and culture fit. Only about one in two hundred applicants clears it.
You receive three pre-vetted candidates with scorecards, intro videos, and our honest hiring recommendation on each one. There is no cost to review them.
You hire and manage your rep directly. Every placement includes the Global OS manual and unlimited replacements through your guarantee period, and the $2,499 plan adds an hour with the founder every weekday for your first 30 days.
Who we help
Specialist reps trained for your industry, one flat fee, and up to a 180-day guarantee.
Stop losing $136K+ a year in missed calls.
One missed replacement call costs more than a rep does all year.
Every unanswered call is a lost retainer.
Stop losing $150K-$400K+ in missed patient calls.
Your database is not dead. It is just never called twice.
The phone loses to the counter. Give it its own person.
The storm week is the year. Answer it.
They found the water at 6am. Somebody should answer.
Churn is a support problem before it is a product problem.
Why us
1/200
Roughly one in two hundred applicants clears our full five-stage screen. English fluency, empathy testing, technical aptitude, communication drills, and culture fit.
You hire your rep directly, pay them directly, and manage them like anyone else on your team. We are not a staffing agency taking a cut of their wages every month. We find the person, and from day one the relationship is yours.
Every candidate has handled calls, tickets, chats, and escalations for real companies before we ever put them in front of you.
You hire and pay your rep directly. Hirevado charges one placement fee, never an ongoing markup on their wages.
Global OS gives you a structured playbook so a new remote hire ramps in days. The $2,499 plan adds an hour with the founder every weekday for your first 30 days.
Questions
Most reps we place land between $6 and $8 an hour, which is roughly $1,000 to $1,400 a month for full-time work. Rates reach about $9 depending on experience and region. You pay that directly to your rep. The only money that comes to Hirevado is the one-time placement fee of $1,499 or $2,499, and only once you have decided to hire someone.
No. You only pay the placement fee once you have met your candidates and chosen one. There is no cost to receive a shortlist, review the profiles, or interview anybody.
However suits you. Most clients pay their rep directly through Wise or Payoneer, both of which take a few minutes to set up and cost very little to send. If you would rather not handle contracts, paperwork and tax forms yourself, a service like Deel will manage all of that for a monthly fee. It is entirely your call, and your Global OS manual walks through each option.
Your rep contracts with you directly, normally as an independent contractor rather than an employee, which is why you pay them without us sitting in the middle. What that means for paperwork and tax depends on your jurisdiction and how your business is structured, so we recommend running your setup past a qualified accountant or attorney. Hirevado is not a party to that agreement.
Yours. Every rep we place works US business hours regardless of the timezone they are sitting in, and is ready to join your Slack and be present for the full working day. It is one of the things we screen for, and it is part of why we require prior remote experience with companies in the US, UK, Canada or Australia.
You are covered for your full guarantee period, 90 or 180 days depending on the plan you choose. If the fit is not right we source a replacement at no extra cost, as many times as needed inside that window. No questions asked and no additional fee.
Most businesses receive their first three vetted candidates within five business days of telling us what they need. If we already have someone suitable available, it can be same day.
Yes. Every candidate we present is already fluent in CRMs, ticketing systems and scheduling software, and picks up unfamiliar tools quickly. You grant access exactly as you would for any new hire. If your stack is unusual or industry specific, mention it when you send your brief and we will screen for it directly.
Your rep works inside your systems, under access you grant and can revoke at any time, the same as an in-house employee. We recommend individual logins, permissions limited to what the role needs, and a signed confidentiality agreement, all of which is covered in Global OS. If you operate under specific obligations such as HIPAA, tell us upfront and we will screen for candidates with that background.
Mostly home service businesses such as cleaning, HVAC, roofing, plumbing and auto repair, along with law firms, medical and dental practices, real estate teams and SaaS companies. The common thread is simple: a missed call or a slow reply costs you real money.
Global OS is the onboarding manual included with every placement. It is a structured guide covering SOPs, escalation protocols, QA checklists and training templates, so your first week is a process you follow rather than something you improvise.
Founder support comes with the $2,499 plan. For your first 30 days after placement, you get an hour with the founder every weekday. It is live, direct access, for you the owner and not your rep, to ask questions, troubleshoot onboarding, and get guidance on building a remote team that lasts. It is one of the main reasons first-time remote hires actually stick.
100+ successful placements
See three vetted candidates within five days. There is no cost to review them, and you only pay when you decide to hire.