They found the water at 6am. Your office opens at eight.
People do not discover a burst pipe at a convenient hour. They find it before work, standing in it, and they start dialling immediately. Whoever answers gets the job, and the two hours until your office opens are the two hours that decide it.
The clock is running on their side too
While your phone rings out, their problem is getting more expensive
This is what makes plumbing different from every other trade. A missed HVAC call is a warm house. A missed roofing call is damage that already happened. A missed plumbing call is damage happening right now, at a measurable rate, in someone's home.
- $20 to $37
- Cost of water damage repair, per square foot
- $3,867
- Average water damage restoration bill
- 1.5x to 2x
- Premium on after-hours emergency work
Which means the person who picks up first does not just win the job. They stop the meter. A rep who talks a homeowner through closing their shut-off valve at ten past six has saved them thousands before a technician has even left the yard, and that customer is yours for a decade.
The structural problem
Nobody local wants the six o'clock shift
You can post for a local office administrator tomorrow. Try asking them to be at a desk, alert and answering, at six in the morning. It is the single hardest shift to fill locally and the single most valuable one in plumbing.
Every rep we place already works US business hours from another timezone. Covering an early start is not a special arrangement or a favour you have to ask for. It is simply their working day.
The same is true at the other end. Evening calls, weekend backups, the Sunday sewer line. Emergency work carries a 1.5x to 2x premium precisely because so few contractors are reachable, which makes those the most profitable calls you are currently missing.
Job value spread
- Drain clearing$150 to $350
- Emergency call-out rate$100 to $350 per hour
- Water heater replacement$800 to $5,600
- Sewer line replacement$3,000 to $15,000
- Whole house repipeup to $25,000
The fix
One person who knows the difference between a drip and a disaster
Not a call centre rotation and not a general assistant who has never heard of a wax ring. One person working only for you, who learns your service area, your call-out rates, your technicians and how you triage an emergency.
Shut-off triage on the first call
Walking a panicked homeowner through finding and closing their stop valve before anyone is dispatched. That single conversation can be the difference between a repair and a restoration claim.
Early morning and after-hours cover
Someone answering at six in the morning and through the evening, which is exactly when people discover problems and exactly when local offices are shut.
Emergency versus routine triage
Sorting the flooding basement from the dripping tap, capturing leak location, water status and access details, and routing each to the right technician.
Scheduling and technician calendar
Booking routine service and inspections around the emergencies, and handling the reshuffle when a job runs three hours long.
Quote follow-up on the big jobs
Repipes, sewer lines and water heater replacements do not close on the first call. Structured follow-up on every open proposal instead of hoping they ring back.
Reviews and reputation
Requesting Google and HomeAdvisor reviews once a job is signed off, and responding to feedback properly rather than a week later.
1/200
Roughly one in two hundred applicants clears our full five-stage screen: English fluency, empathy testing, technical aptitude, live communication drills and culture fit.
Who you actually get
- Two or more years working remotely for companies in the US, UK, Canada or Australia
- Already working US hours from another timezone, so early cover is normal rather than a favour
- Exceptional English, calm enough to talk someone through a shut-off valve while their kitchen floods
- Already fluent in CRMs, dispatch software and phone systems
- Stable internet, a quiet workspace, and a plan for power outages
Empathy testing matters more here than the industry average. The person on the other end is standing in water and frightened about what it is going to cost them.
Proof it works
Different trade, same bottleneck
PJ ran a Detroit cleaning company doing $50,000 a month and was the constraint in his own business. He hired one remote assistant at $6 an hour, trained her properly over several months, then built a team of four. The company now does over $2 million a year, growth of 233%, and one of those hires runs it as General Manager.
We have not published a plumbing case study yet and we are not going to invent one. The mechanism is the same regardless of trade: the owner stops being the person who has to answer the phone.
Read the full story- $600K
- Before
- $2M+
- Today
- 233%
- Growth
- $6/hr
- Starting rate
Included with every placement
Global OS, and an hour with me every weekday
Finding the person is the easy half. Every placement comes with Global OS, the onboarding system we built from placing over a hundred people, covering how to define the role, build their workspace, train to mastery and hold standards.
You also get me in Slack for one hour every weekday through your first thirty days. Not a support inbox, an actual hour every working day.
Being straight about timelines: booking routine work is something a good rep handles within weeks. Confident emergency triage, knowing when to escalate and how to talk someone through a shut-off, takes a couple of months of real training and call review.
Built for plumbing
- Emergency scripts for burst pipes, flooding and gas leak protocols
- Shut-off valve guidance for panicked callers
- Emergency versus routine triage decision tree
- Technician calendar and dispatch software setup
- Quote follow-up sequences for repipes and water heaters
- Thirty day training milestones and call quality review
What it costs
You pay your rep directly, between $6 and $9 an hour, which is roughly $1,040 to $1,560 a month for full-time work. Hirevado charges one flat placement fee, once. We never take a percentage of their wages and there are no recurring fees to us.
3-month guarantee
$1,499
90 days of unlimited replacements
6-month guarantee
$2,499
180 days of unlimited replacements
One recovered sewer line or repipe covers the placement fee and the rep's wages for the year. Every early morning call after that is profit you were previously sending to voicemail.
Be the one who picks up at 6am
Tell us how you triage emergencies and what hours you need covered, and we will screen against it specifically. Most searches put three vetted candidates in front of you within five business days, and there is no cost to review them.